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Customers shocked by ‘disgusting’ mess during visit to Nottingham KFC

Customers have slammed the “disgusting” mess at a KFC in Nottingham.

Reg O’Reilly and her husband Paul Merry were horrified to see leftover food and packaging on the tables and floors and overflowing bins at the restaurant in Milton Street.

The couple, who live in the Victoria Centre flats, has stopped off on their way home after a night out on Sunday at 2.30am.

Ms O’Reilly said: “We walked in, we ordered our food, then I turned around and thought my god, what the hell has happened here? It was so bad and I went up to speak to the manager. I said where are we meant to sit? It was like a bomb had hit it.

“She said we’re really short staffed. The bins were full, it was madness. As we were leaving there was no one queuing, you’d have thought they’d have just closed for five minutes, all the staff grab a bin bag and clear the place up but she was just standing there.



KFC in Milton Street, Nottingham
KFC in Milton Street, Nottingham

“Customers couldn’t clean up after themselves as the bins were full, they were overflowing. There was no where to put the rubbish.

“People won’t respect the restaurant if the people working there don’t respect it. It was so bad my husband said to me shall we ask for a few bin bags and clear the place?

Mr Merry, whose video footage shows the full extent of the mess, said he was going to report it to environmental health at Nottingham City Council.

He said: “I have friends in hospitality, they can’t understand why the manager let it get so bad. They stay open and obviously people after a night out go in.



Mess everywhere in KFC, Milton Street
Mess everywhere in KFC, Milton Street

“McDonald’s, although it shuts earlier, have staff to keep it clean. Apart from looking bad, it is a health hazard leaving chicken bones all over the tables, bins overflowing and the toilet disgusting.”

After emailing KFC’s customer services about the mess, the couple were offered an £8 voucher but Ms O’Reilly said they wouldn’t be going again.

The response said: “I’ll be sure to get in touch with the restaurant senior team to let them know they should be much friendlier and more professional and they need to stick to the cleaning rota, asking them to take any learnings away from what’s happened here.”

In a separate complaint, a family who visited KFC in Long Row told Nottinghamshire Live they were shocked by the state of the toilets on Sunday around 7pm.

The mother, who asked not to be named, said she and her husband and their three children had popped in for something to eat when half-way through her daughter needed the toilet.

She said: “The toilets are shared, males and females together. The seats and floors were drenched with urine. There was no cleaning chart.

“When I asked the staff for help they said the cleaner had called in sick so no one had cleaned the premises at all that day.

“After that I couldn’t face finishing my food. It really does put me off and it’s a shame as these places used to be so good for a quick pit-stop when on the go with the kids.

“I just can’t believe they’d open without a cleaner during a global pandemic.”

A KFC spokesperson said: “It was a busy one this weekend, but that’s no excuse! This definitely doesn’t meet the Colonel’s high standards and we’re really sorry to hear our roosts weren’t up to scratch on Sunday.

“We have rotas in place to ensure our restaurants are kept squeaky clean including table clearing, sanitisation and toilet checks. We’ve reminded our team members of the importance of this – even when it’s super busy, so it doesn’t happen again.”

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