Derbyshire care home left resident ‘wearing dirty clothes’

A Derbyshire care home has been placed in special measures after a damming report by the Care Quality Commission found evidence that a resident was left “wearing dirty clothes”.

The report also found residents’ relatives were not given “essential caregiver status” meaning they couldn’t visit their loved ones during the height of the pandemic.

Pennine Care Centre in Glossop had been rated “good” prior to the latest inspection in February 2022, but that rating has now dropped to “inadequate” and it’s been placed into special measures by the Care Quality Commission.

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The home, which provides care for older people living with dementia as well as younger people with mental health conditions, had 57 people using the service at the time of the inspection.

Natalie Reed, CQC head of adult social care inspection, said: “Our inspection of Pennine Care Centre found people were not receiving high standards of care which they have a right to expect, or consistent treatment for their medical conditions.

“We found people were not treated with dignity and respect or offered an adequate choice about their care.

“A resident who required support dressing was wearing dirty clothes, and people did not always receive the right bedding, such as blankets or duvets, even after this was requested.

“People’s designated loved ones could have been given essential caregiver status, enabling them to visit during the height of the pandemic. But the service did not support this, so people were needlessly deprived of social interaction.”

The report also found staff morale was poor which lead to people receiving inappropriate care that did not respect them or consider their dignity.

Natalie Reed continued: “Not only did these issues impact people’s quality of life, they also undermined their health outcomes, sense of worth and exposed them to avoidable risk of harm.

“We also found the service was short-staffed, which affected its cleanliness, and some employees had not received essential training, including to protect people from the risk of abuse.

“Behind these failings was a lack of leadership and oversight to ensure the service provided people with high-quality, safe care and treatment.

“We continue to monitor the service closely. As it is in special measures, we will inspect it again within six months.

“The service’s leaders know where improvements must be made. If these are not implemented, we will take further action which could lead to its closure.”

In a statement, a spokesperson for the care home said: “The Care Quality Commission (CQC) carried out an unannounced inspection at Pennine Care Centre on 16th and 23rd of February 2022. Unfortunately, at the time of the visit, CQC felt that the performance of the home had deteriorated and rated the home as inadequate, from a previous Good rating in July 2021.

“We are very disappointed with this outcome and are working very hard to rectify the issues identified. We are working closely with the residents, families, CQC, the local authority and have also acquired specialist consultants to support in our recovery journey. We have made immediate, significant changes to the home and will continue to monitor and improve the service going forward.

“We have apologised for the distress caused by this report and reassured our residents and their families that this is not a reflection of the current service provision.”